Shop Policies
📦 Shipping
All orders are shipped the same day, 7 days a week — yes, even on bank holidays!
UK orders are sent via next-day tracked delivery.
All international orders are tracked, and expedited shipping options are available at checkout for faster delivery worldwide.
Estimated delivery times:
UK: Next day
Europe: 1–3 weeks
USA/Canada: 2–4 weeks
Rest of World: 3–5 weeks
Expedited Worldwide: Usually 3–7 business days
💔 Returns & Refunds
I do accept returns as long as:
The item is unused and in original condition
The customer covers return shipping costs
You contact me within 14 days of receiving the item
Items returned without contact may not be accepted.
🛠️ Missing or Damaged Items
If your order arrives damaged or goes missing in transit, I will always send a replacement.
Please message me as soon as possible with photos (if applicable) and your order details.
🧾 Customs & Import Taxes
Buyers are responsible for any customs duties or import taxes in their country.
I wish I could zap parcels past customs with a wand, but alas — it’s out of my hands.
🔒 Copyright & Usage
All designs, artwork, and guidebooks are the original, copyrighted work of Hattie Thorn.
Reproduction, copying, or reselling without permission is not allowed.
If you spot counterfeit versions of my decks online, I’d be truly grateful if you let me know.
📮 Contact
Need help with an order?
Send me a message via the contact page or email — I reply within 24 hours, often much sooner.